General Terms & Conditions
Grand Prix Tickets GmbH - referred to hereinbelow as GPT – is a company based in Austria/Germany that procures tickets for motorsport events worldwide. GPT is not the promoter of events on offer. As regards the event booked, the exclusive contract that will come about for this transaction will be a contract between the customer (ticket holder) and the respective promoter. By using the admission ticket, the user automatically accepts the promoter’s General Terms and Conditions. GPT does not assume any liability in connection with the attendance of the event.
For all contracts and all orders placed with us, the following Terms and Conditions apply exclusively.
General Terms & Conditions
I. Conclusion of the Contract
The customer’s offer to conclude a contract takes place by correctly submitting and sending the order to GPT via email, fax, our webshop or by post. The customer will receive a confirmation email from the webshop, which solely informs the customer that the order has been received. The confirmation of receipt does not indicate anything about the availability of the ordered tickets. Only after receiving the invoice or a booking confirmation from GPT, the contract is concluded between the customer and GPT. For example a booking confirmation is sent before an invoice is created if a customer requires a purchase order number on the invoice which is not yet available.
In case a particular category of tickets is sold out, the customer accepts that GPT provides tickets of a similar category. The contract is concluded for the alternative ticket category then.
Requests regarding specific rows or seats in a category will be considered if possible, but cannot be accepted as a term of the contract.
Prices and descriptions are non-binding; errors and changes are reserved.
II. Right to withdraw from the contract:
As the purchased goods are related to a recreational service, the customer has no right to withdraw from the contract. (EU Distance Selling Directive) Each order of tickets is binding after confirmation by GPT and obliges the customer to accept and pay for the tickets. Accordingly, the customer does not have the right to return, cancel or exchange tickets. If tickets are taken back by GPT as a gesture of goodwill, a handling fee of 5% of the ticket price will be retained.
III. Payment Types:
We accept the following methods of payment: advance payment (bank transfer), or credit card. Credit card payments are processed via PCI DSS- certified Service Provider.
IV. Terms of payment:
All tickets have to be paid immediately, at the latest within the payment deadline shown on the invoice without any deduction. We reserve the right to cancel invoices or vouchers at customer’s expense and to resell tickets if a payment is not made within the conditions mentioned above.
V. Shipping/ Collection/e-tickets:
All paid tickets are dispatched usually at the latest 2 weeks before the event at the customer’s risk according to the mode of shipment selected by the customer. Shipping methods may vary depending on the motorsport event, although GPT reserves the right to offer only one shipping method. In the case of hardcopy tickets they will be sent by courier service. In the case of e-tickets they will be sent electronicalIy. In exceptional cases or for short-term orders, GPT reserves the right to make the tickets available for collection at the event venue box office. The customer will be notified about where and when to collect tickets if this is the case.
Customers, especially when tickets are collected on site, must check tickets immediately upon receipt as later complaints cannot be accepted.
E-tickets are usually sent to the e-mail address provided by the customer about 4 to 2 weeks before the race. If the promoter releases e-tickets shorty before before the event, e-tickets may be sent to the customer only in the week of the race. For ticket orders within 2 weeks before the event, e-tickets will be sent as quickly as possible, in any case before the start of the event. E-tickets are sent electronically (e.g. WeTransfer, by e-mail with PDF attachment, dedicated e-ticket application).
E-tickets are delivered once they have been sent by GPT to the e-mail address provided by the customer. With the transmission of the e-ticket to the customer´s e-mail address, all obligations regarding the purchase of the e-ticket are fulfilled. It is the customer's responsibility to check the e-mails - e.g. also the spam folder - for receipt of the e-tickets. If the customer has not received his e-tickets before the start of the event, he is obliged to contact us before the start of the event.
If you have any questions or problems in connection with your e-tickets, please contact: etickets@gpt.at. During our office hours we can also be contacted by phone on +43 (0) 3512 709. This support offer is voluntary, a legal claim cannot be derived from it.
In the case of e-tickets or print@home tickets, the ticket buyer must be particularly careful to protect the ticket data. e-tickets may not be misused, copied or altered. When entering, the principle of the first entry of the e-ticket or the print@home ticket applies. The first ticket accepted by the access control is the valid one. Subsequent tickets with the same identification are automatically cancelled when the first one enters. By using the entry authorization, the ticket holder also accepts the organiser's general terms and conditions of business and entry.
VI. Loss/ Damage:
Refunds for stolen, lost or damaged tickets are not provided.
VII. Event Cancellation/Force Majeure/ Reimbursement:
GPT is only a ticket agent and not liable for the reimbursement of admission charges. Should an event be cancelled, GPT will make every effort to arrange a refund by the promoter. If an event is cancelled or cut short to an unforeseeable event or force majeure, the general terms and conditions and other contractual conditions of the promoter apply regarding the reimbursement of the ticket price. Special contractual conditions of the promoter regarding the reimbursement (e.g. no or only partial refund of the ticket price in the event of force majeure) can be found in our web shop or will be sent on request. Based on our contractual obligation we inform you that some promoters reserve the right to change their terms and conditions in order to adapt them to the legal and economic framework. Changes of terms and conditions will be sent to the customer to the most recently announced e-mail address. In the case of cancellation of an event, GPT will withhold a handling fee of 5% of the ticket price, bank charges and expenses that may have been deducted by the promoter or another seller, from whom GPT purchased tickets.
VIII. Data Privacy
The customer accepts that her/his electronically submitted data will be electronically processed for the purpose of concluding the contract. If the client does not object to the transmission of information, we will use the data which was given to us to send motorsport advertising to the customer. In particular, the customer is free at any time to revoke that further newsletters are sent to her/him by sending an e-mail to following e-mail: office@gpt.at. The client has to inform us immediately about address change as long as purchaser and seller has not completely fulfilled the contract.
IX. Miscellaneous
All other agreements or amendments to our terms and conditions require our written confirmation. General Terms & Conditions of other companies are not accepted. Regress claims within the meaning of the PHG are excluded unless the claimant can prove that the error has been caused in the sphere of GPT and at least can be blamed on gross negligence. The ineffectiveness or invalidity of individual regulations does not affect the validity of other agreements of these terms and conditions.
X. Place of Jurisdiction/ Applicable Law
Leoben/Austria. Austrian law applies under the exclusion of the international principles on conflicts of law and the UN Convention on Contracts for the International Sale of Goods (CISG)
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